Contact information

Contact Policy

At CardFather Sports Cards, we value clear communication and fast support. Whether you have questions about an order, a live break, or our products, we’re here to help.

1. How to Reach Us

Our team can be contacted through the following methods:

We typically respond to all inquiries within 24–48 hours during regular business days (Monday–Friday, excluding holidays).

2. Order Inquiries

For questions about your order or shipping status, please include your order number in your message. This allows us to locate your purchase and assist you faster.

To report damaged or incorrect items, email photos of the product and packaging within 48 hours of delivery so we can review and resolve the issue promptly.

3. Live Break Communication

All communication related to live breaks should be handled via the chat platform during the live event or through our official channels listed above. Please do not rely on social media DMs for order-specific inquiries.

We do not process refunds or adjustments through social media messages — all requests must go through official support contact methods.

4. Response and Resolution

We aim to respond quickly and resolve all issues professionally. Response times may vary during live events, weekends, or holidays, but we always ensure every inquiry receives a reply.

Any harassment, threats, or inappropriate behavior toward our staff or community members will result in account restrictions and may be reported.

5. Contact Hours

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday: Limited availability during live shows
Sunday: Closed